Idols Cosplay Shipping Policy

We understand how important it is for you to receive your goods promptly and safely. At Idols Cosplay, our priority is to serve your needs in the manner you request. In order to serve you better, we would like to explain our shipping policies

Shipping Options

Idols Cosplay offers the following shipping options for every purchase.

Ground Shipping

Please note that orders shipped made on a Friday are processed on the following Monday. Orders received after 2:00 PM PST will be processed the following business day. Orders being shipped by ground usually arrive within 1 to 2 weeks of being processed.

Air Shipping (FedEx)

Please note that orders shipped made on a Friday are processed on the following Monday. Orders received after 2:00 PM PST will be processed the following business day. Orders being shipped by air usually arrive within 24 to 48 hours of being processed.

Shipping Insurance

Idols Cosplay offers an in house insurance program. In the event your purchase is lost in the shipping process, Idols Cosplay must be notified, a replacement order will be re-shipped the next business day. By default every order going through the shopping cart has this option selected. Each customer has the right, not to include the shipping insurance. In the event the customer has declined the shipping insurance, then it will be the responsibility of the customer to track down their order with the shipping company and Idols Cosplay can not be held liable for any additional charges the customer might incur locating their purchase (shipment)

Tracking Waybill Information

Idols Cosplay offers a tool to track the progress of your shipment. Once your order is processed, a tracking number is emailed to the customer, this tracking number is used by the shipping company, and will provide detailed information as to the location of your purchase.

International Shipping

Shipping costs vary, depending on weight, size and location. For shipments outside Canada and the United States one of our sales represent will contact you upon receipt of your order to discuss an assortment of shipping options and any additional shipping charges that my apply.

Customs and Import Duties

For orders outside Canada and the United States, import duties and taxes may be imposed by your local authorities. All such duties and taxes are the responsibility of the customers. Please check with your local authorities for details on duties and taxes.

Ship Addresses

All deliveries must be made to a physical address (we do not accept P.O. Boxes).

Deliveries

Determining the arrival day of your purchase, count business days only. The first shipping day will be the day after your order is processed.

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